Farmers Insurance today announced that it has enlisted a fleet of unmanned aerial aircraft systems (UAS) to enhance the claims experience for customers who have suffered significant damage to their roof following major weather events. After field tests to assess the most effective and customer-centric ways of leveraging drone technology with its existing claims operation, Farmers® will now expand the use of UAS technology to assist with residential property damage assessments and deliver an even more enhanced experience for its customers.
"Farmers investments in technology and innovation are driven by our commitment to deliver a better experience for our customers at every point of engagement," said Keith Daly, chief claims officer for Farmers Insurance. "We believe our new drone program will help improve response time and safety for our claim representatives during their evaluations, and ensure Farmers maintains a leadership position in the insurance industry." Drone use provides numerous benefits to Farmers and its customers, including potentially faster inspection times and less safety risks to field adjusters. Read More